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Frequently asked
questions
Discontinued Designs? Try the
below links
Stainless
& Silver cutlery
www.cutlery-replacements.com
Fine & Bone
China
www.chinamatching.com.au - Based in
Australia
www.replacements.com - The worlds
largest discontinued china company
Availability
What if the product is not in stock
once I have placed my order? You shall be contacted and advised should this
occur. You then may decide to have the product back ordered or cancel your
order. We do NOT process your credit card unless (a) we have the stock or (b)
the stock arrival is imminent.
Can I buy additional items for my
set? Yes at any time you can buy additional items. If the item has been
discontinued then we shall direct you to our recommended replacement and
location service for discontinued patterns and designs.
100% FIRST QUALITY
PRODUCT
Unlike many other retailers we
SELL NO SECONDS - ensuring you get the best quality at the right
price.
Transit & Product
Guarantee
Are the products guaranteed to
arrive safely? Yes - any item damaged during transit
shall be replaced immediately upon the damaged item being returned to our
office. In the case where the item is a one off item of damage rather than
multiple items we may simply require a Jpeg photo to be sent to us as proof of
breakage. In any case you have a period of 72 hours (3 days from the time of
receiving the goods) to report items which have arrived damaged. Reports of
damaged items must be sent to Mr. Justin Herringe ~ National Manager of CRI t/a
www.tableking.com.au
in writing via our quick help email form - click here to go direct to the form:
CUSTOMER SERVICE EFORM. Our office shall carry all replacement costs including freight to you.
After the 3-day (72 hour) period has expired we do not offer product guarantee
unless the product is deemed after being inspected to be faulty by way of
manufacture in which case it shall be returned to Noritake for their inspection
and determination.
Are the products guaranteed against
flaws? Yes - ALL Noritake items are inspected at the factory of manufacture
and guaranteed against flaws or imperfections by Noritake Australia. Should
something be wrong with your product contact our office and we shall
arrange with you to return the item and it shall be replaced
immediately.
Refund or
exchange
If you purchase a product on our site
please note that no refund shall be issued unless the items is deemed faulty. If
you desire to exchange your items they must be returned at your own expense in
unused condition with their original packing in perfect order - if the packing
is torn, damaged and unable to be resold then you will be invoiced for the total
amount of the goods contained their in (unless the goods are faulty).. Our
refund or exchange policy has been derived from similar policies determined by
the various Offices of Fair trading around Australia.
If you change your mind on any product we
reserve the right to exchange the goods by way of providing you with a different
design if (a) you contact us before we have packed your order and before it
leaves our dispatch warehouse and (b) the exchange is for a pattern in a design
available with us at the time.
Tableking reserves the right to replace
any faulty goods with an identical replacement item and in the case where it is
not immediately available shall gladly refund.
Errors on our website
pages
As much as we try, we can not always get
it right. In some cases, typing errors or editing errors may occur on our site
from time to time due to human error. We are certain you understand that this
can happen to the best of us. In the event where there is a minor error on our
site and it is recognised by Tableking management we shall not inconvenience you
for this error. If a major error, typing, editing, data entry etc occurs, we
shall rectify this error by making an offer of correction whether that to be
supply the item at almost our cost price, free freight, or other manner decided
at the time by our Australian Manager. Customers using this site agree to these
terms - cause we all know mistakes, can happen from time to time and the best we
can do is try to remedy them.
Does Tableking.com.au have a physical
showroom?
NO - We have two dispatch
only warehouses in Australia. These are not open to the general public and by
keeping overheads down we can offer amazingly low prices everyday. If you would
like to view a pattern, email us and we can organise a sample sent
out
Terms & Fee's Associated with
payment
www.tableking.com.au charges Ultra
low prices everyday and no additional fee's on top of GST. Meaning you are miles
in front of any Stocktake or Super sale offered by any of our
competitors.
Breakdown of Fee's in short
detail
Delivery ( see delivery tab at the
top of any page)
Can I post a cheque or money
order? Yes - our postal address is available upon
request by sending us an email. Please note money orders and cheques require a 5
working day clearance period before goods are dispatched. A processing fee for
cheques or money order is charged at 5% to cover our time to physically go to
the bank or post office to collect payment. If a cheque 'bounces' you shall be
immediately invoiced for the sum of $30.00 plus a further processing fee of
$5.00. If this amount is not paid within 7 days of the cheque bouncing then
www.tableking.com.au
maintain at our discretion to undertake necessary recovery action.
Are there any other fee's that are
associated with purchase? Unless otherwise stated by way of a phone
call advising of a special order fee in some cases where products are
backordered from overseas, other than delivery costs which may be incurred
depending on the total of your order or destination, there are NO other fees or
hidden costs.
Contact Us
Today!
Our humble small showroom beginnings a
decade ago.
Our Australian Head Office is now
relocated located at Toronto - New South Wales. www.tableking.com.au was founded by
Mr. Justin Herringe and his wife Jennifer, owners of Australia's longest serving
China and Porcelain Restoration Business which has spanned over 4 decades -
China Repairers International. Tableking.com.au offers the finest in
quality products, service, sales, after sales & delivery across
Australia.
Due to our relocation, our Showroom above
has been closed whilst we look for suitable premises. Our National dispatch
warehouses remain open 24 / 7. However, keep in mind we still offer our
guarantee of customer support and service, and are happy for you to call us (
see contact us page) and one of our professionally trained staff shall spend as
much time as possible discussing your requirements and providing that valued
information you require to make your decision the right one. Outside
office hours between 5pm - 8pm daily please feel free to call our National
Managers ~ 0401-563800(Justin or Jennifer).
CLICK HERE FOR OUR OTHER
NATIONAL CONTACT DETAILS
Quick Help customer service
EFORM
Thank you again for your questions and
we look forward to offering you the best in customer service.
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