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Tableking Australia  ABN: 14892064423

CARE INSTRUCTIONS FOR YOUR CHINA AND CUTLERY - PLUS OUR EXCLUSIVE WARRANTY

How to care for your China / Porcelain dinner sets.

• If it has gold or platinum on the body or trim it is NOT recommended for the dishwasher - occasional dishwasher usage however should not damage the gold or platinum if you can wash at a cool or warm setting. If your machine only operates on a preset HOT cycle then avoid dishwasher usage as this softens the gold and platinum and can lead to early deterioration. Also use only TOP QUALITY dishwashing powders as cheaper powders can scratch the gold or platinum.

• If hand washing ALWAYS use a sponge or nylon scourer - NEVER a steel scourer or other abrasive product. NEVER use anything course including nylon scourer on the gold or platinum trim.

• NEVER put any item with gold or platinum into the microwave.

How to care for your Cutlery.

• Because of higher nickel in good quality 18 / 10 stainless steel, it is possible to end up with a reddish spot on your cutlery (similar in appearance to rust) if you use a citrus (lemon / lime or orange) based detergent or powder. This mark is NOT rust and can be removed by using a stainless steel polish cream found in the supermarket next to the brass and silver polish. ONLY use STAINLESS POLISH on stainless items or you can damage your items.

EXCLUSIVE LIMITED 6 MONTH TABLEKING PRODUCT WARRANTY: Tableking t/a www.tableking.com.au offers an exclusive warranty that is unique in the Australian dinnerware retail industry today. We are so satisfied with the strength, durability and quality of our Noritake and Denby dinner sets that we now offer a 100% replacement guarantee on any item you have in your dinner set purchase which may get chipped in the first 6 months of purchase ~ conditions are below:

• Offer is valid only if your initial purchase was $500 or more. 

• This offer is valid only for the dinner set components as listed - Dinner plates, entree plates, soup / cereal bowls, tea saucer. Mugs and tea cups and accessory items other than the listed items above ARE EXCLUDED.

• Your dinner set purchase does not have to be more than $500 at the time of your order, simply your order total (not including freight or other fees that may be incurred).

• To make a claim firstly check to ensure your purchase was within 6 months or LESS that the date of damage, then contact us via our CONTACT US PAGE. 

• One of our staff shall contact you requesting a digital photo and in some instances may request you return the item to our Head office (via post) for inspection.

• Items which are cracked/broken/shattered/temperature fractured etc are not covered by this warranty.

• Only items with a chip on them and no other damage are covered. 

• Items falling outside 6 months of the original date of purchase are NOT covered by this warranty.

• Items not coming from an initial order of $500 or more are NOT covered by this warranty.

• This warranty is exclusive to Tableking customers only and as such we require in your initial email either your original Tableking order number or alternatively the name of the original buyer (generally the name on the credit card used at time of purchase) together with the approximate date so we can find the records of purchase.

• ALL DINNER WARE - Variations in colour occur in every batch of glazing made. In the case of DENBY, because every item is HANDMADE and HAND GLAZED ALL DENBY DINNERWARE & ACCESSORIES can vary in colour depth. Some items may be Deeper in colour, whilst some lighter. This is caused due to being hand applied glaze, as well as the shaping of individual pieces - see Main index at top of page - The Denby Difference.

• Tableking t/a www.tableking.com.au guarantees that as long as (A) the item is from an original order less than 6 months of age and was $500 or more at time of purchase and (B) there is only a chip to the item (regardless of how it is chipped), we shall replace the item together with the associated freight fee's FREE OF CHARGE.

• Tableking t/a www.tableking.com.au has the right to refuse any suspect claim or if the claim does not fit the above criteria.

• This exclusive offer commences as of any purchases over $500 after the 20th June 2006 and may be withdrawn in future without notice. In the event of such withdrawal, the withdrawal of offer shall not affect customers within the warranty period. 

• NB*** Offer of chip resistant guarantee is only valid if the item(s) is/are still available in production. The offers do not extend to finding replacements for discontinued lines. In the case where a line is discontinued we shall email you with several highly reputable sites where you may be able to purchase replacements privately.

The Denby Difference

As with all dinnerware slight variations in colour occur in every batch of glazing made. In the case of DENBY, because every item is HANDMADE and HAND GLAZED ALL DENBY DINNERWARE & ACCESSORIES can vary in colour depth. Some items may be Deeper in colour, whilst some lighter. This is caused due to being hand applied glaze, as well as the shaping of individual pieces, creating thicker glaze in some parts and thinner glaze is other parts of the piece. Some Denby glazes have been applied to create a running effect. In general, variations, differences, glazing depth changes etc are appreciated by Denby customers world wide as the beauty of buying a product which has passed through some 25 pairs of hands before leaving the warehouse. The differences unless major e.g. - Bright Blue versus Purple or Soft green versus Olive are part of the beauty of Denby stoneware which has been valued for such individuality for over 200 years. In the case of a major difference such as above, this could have been a manufacturing fault in which case contact sales@denby.com.au and speak to their team regarding this matter.

Licensed Authorised Merchant ID#315799744330307

In consultation with the Bendigo Bank Merchant Services Division and our IT fraud protection advisors, we offer the following methods for the most secure internet shopping.

Shop with Peace of Mind

• Using the latest technology for your protection every credit card transaction is electronically rated providing us with a level of which to gauge the possibility of fraud.
• All information entered by yourself at our checkout pages are 100% securely encrypted and these details remain on our secure server which is only accessible by a password only known by our National Manager. No credit card details are delivered by email and card data access is not abled to be copied in any way from the server. The secure server is hosted by a Nationally awarded company whose fraud protection security levels are used by payment gateways around the globe.
• To this date none of our customers have fallen victim to Credit Card Fraud thanks to our extensive protection methods.
• Your transaction is processed manually at National Head Office, where only our National Managers have access to your secure information. Your card details are never stored on our computers, and as such we access them by accessing our secure data site). Furthermore, we only process your order after we have checked to ensure we have the stock available. 
• Your CCV or sometimes called CVC number ( Credit Card Verification number ) is requested during your payment processing application form online as this number is only found on the physical card, not any receipts or imprints from manual 'click clack' machines. Although this doesn't guarantee the card has not been stolen it does assure us that the person placing the order has the card with them at the time of the order and is an additional security feature required for your safety by both www.tableking.com.au and also the Bendigo Bank of Australia. We would after reading recent material regarding credit card sent to us by the Bendigo Bank caution you against dealing with ANY organisation who does not request this number. Also whilst on this topic be advised that Australian Bankcard does NOT have a CCV number so once you select on our payment page that you have an Australian Bankcard our program shall no ask for a CCV# as you won't have one to provide.
• You may be contacted via either telephone or email once your order has been received through our office. In that call or email your delivery address shall be confirmed. Anytime you feel you need more information or have any questions please email us by using the contact us button located at the top of any page.
• Once you have pressed submit you will automatically receive a receipt acknowledgement form outlining your order number, order details and costs associated . This order has your Order Number - please keep that in a safe place in case we need to send you a replacement for an item damaged during transit on its way to you. Please read the section called Questions and Answers to know what to do if an item is damaged on arrival. 
• If you contact us advising that you just became aware that your card stolen and used to make a transaction through our company, we recommend the following course of action. 
  •  Notify your Credit Card Issuing Company WITHOUT DELAY and ask for their Fraud Investigation unit. Provide them our business name and their direct contact should be with Mr. Justin Herringe (0439-902751 Mobile) ~ Australian National Manager of China Repairers International hereafter CRI t/a www.tableking.com.au ABN: 14892064423.
  • Contact your local police and take with you a copy or print out of your statement showing the transaction date and time. They can contact direct contact should be with Mr. Justin Herringe (0439-902751 Mobile) ~ Australian National Manager of CRI t/a www.tableking.com.au  ABN: 14892064423.
  • For your peace of mind Credit Card companies cover against fraudulent activity and once proven that fraud has been committed your credit card issuing company shall cover you for loss ( unless you failed to report the card missing for a period which extends beyond their permissible time frame for reporting lost or stolen cards.
  • www.tableking.com.au will work hand in hand with your Credit Card Company and the Police to provide them with the details of delivery as to where, when and who to the items were delivered together with a signed proof of delivery (POD) slip. Plus we would also be able to provide the police with details of the ISP # and provider of the computer used to make the purchase.
  • If you are a victim of fraud and you failed to be compensated due to not reporting your card lost or stolen within the time frame required by your Credit Card Company, www.tableking.com.au will out of good will send you an ex-gratia refund payment of $100.00 for every $500.00 spent on the purchase once the police have completed their investigations.

Banks guarantee you against fraud online

• As long as you have taken measures to prevent unauthorised access to your computer (speak with your banking institution regarding their recommendations) then your bank or building society covers you 100% against fraud online. This article extract from news.com.au gives you a comforting thought against the negative propoganda media stir up regarding the so called dangers on the internet :

  We are the largest solely dedicated Noritake retailers in the Southern Hemisphere.

www.tableking.com.au  is proud to be recommended by Noritake Australia as a safe secure place to buy your Noritake Requirements at the right price.

We proudly display our official Denby reference below, and can also be found on the Denby Homepage at www.denby.com.au

 Questions and Answers about ordering

Availability

What if the product is not in stock once I have placed my order? You shall be contacted and advised should this occur. You then may decide to have the product back ordered or cancel your order. The only time your card is billed is if the product is available for dispatch within 5 days of receipt of your order - and only after confirmation by phone or email of your delivery address and CCV number. Very rarely due to inaccurate stock count in the records of Noritake Matraville Sydney, we are told something is in stock when in fact it may not be. In this instance your order shall still be accepted and we will advise you after speaking with Noritake Australia's Management how long before the product(s) arrive. Alternatively we shall refund your money at your request less a $10.00 order cancellation fee.

Can I buy additional items for my set? Yes at any time you can buy additional items. If the item has been discontinued then we shall direct you to our recommended replacement and location service for discontinued patterns and designs.

Transit & Product Guarantee

Are the products guaranteed to arrive safely? Yes - any item damaged during transit shall be replaced immediately upon the damaged item being returned to our office. In the case where the item is a one off item of damage rather than multiple items we may simply require a Jpeg photo to be sent to us as proof of breakage. In any case you have a period of 72 hours (3 days from the time of receiving the goods) to report items which have arrived damaged. Reports of damaged items must be sent to Mr. Justin Herringe ~ National Manager of CRI t/a www.tableking.com.au  in writing via our quick help email form - click here to go direct to the form: CUSTOMER SERVICE EFORM. Our office shall carry all replacement costs including freight to you. After the 3-day (72 hour) period has expired we do not offer product guarantee unless the product is deemed after being inspected to be faulty by way of manufacture in which case it shall be returned to Noritake for their inspection and determination.

Are the products guaranteed against flaws? Yes - ALL Noritake items are inspected at the factory of manufacture and guaranteed against flaws or imperfections by Noritake Australia. Should something be wrong with your product contact our office and we shall arrange with you to return the item and it shall be replaced immediately.

Errors on our website pages

As much as we try, we can not always get it right. In some cases, typing errors or editing errors may occur on our site from time to time due to human error. We are certain you understand that this can happen to the best of us. In the event where there is a minor error on our site and it is recognised by Tableking management we shall not inconvenience you for this error. If a major error, typing, editing, data entry etc occurs, we shall rectify this error by making an offer of correction whether that to be supply the item at almost our cost price, free freight, or other manner decided at the time by our Australian Manager. Customers using this site agree to these terms - cause we all know mistakes, can happen from time to time and the best we can do is try to remedy them.

Does Tableking.com.au have a physical showroom?

NO - We have two dispatch only warehouses in Australia. These are not open to the general public and by keeping overheads down we can offer amazingly low prices everyday. If you would like to view a pattern, email us and we can organise a sample sent out

Terms & Fee's Associated with payment

www.tableking.com.au charges Ultra low prices everyday and no additional fee's on top of GST. Meaning you are miles in front of any Stocktake or Super sale offered by any of our competitors.

Breakdown of Fee's in short detail

Delivery ( see delivery tab at the top of any page)

Can I post a cheque or money order? Yes - our postal address is available upon request by sending us an email. Please note money orders and cheques require a 5 working day clearance period before goods are dispatched. A processing fee for cheques or money order is charged at 5% to cover our time to physically go to the bank or post office to collect payment. If a cheque 'bounces' you shall be immediately invoiced for the sum of $30.00 plus a further processing fee of $5.00. If this amount is not paid within 7 days of the cheque bouncing then www.tableking.com.au maintain at our discretion to undertake necessary recovery action.

Are there any other fee's that are associated with purchase? Unless otherwise stated by way of a phone call advising of a special order fee in some cases where products are backordered from overseas, other than delivery costs which may be incurred depending on the total of your order or destination, there are NO other fees or hidden costs.

Contact Us Today!

Our Australian Head Office is now relocated located at Toronto - New South Wales. www.tableking.com.au  was founded by Mr. Justin Herringe and his wife Jennifer, owners of Australia's longest serving China and Porcelain Restoration Business which has spanned over 4 decades - China Repairers International.  Tableking.com.au offers the finest in quality products, service, sales, after sales & delivery across Australia. 

Due to our relocation, our Showroom above has been closed whilst we look for suitable premises. Our National dispatch warehouses remain open 24 / 7. However, keep in mind we still offer our guarantee of customer support and service, and are happy for you to call us ( see contact us page) and one of our professionally trained staff shall spend as much time as possible discussing your requirements and providing that valued information you require to make your decision the right one.  Outside office hours between 5pm - 8pm daily please feel free to call our National Managers ~  0401-563800(Justin or Jennifer).

CLICK HERE FOR OUR OTHER NATIONAL CONTACT DETAILS

Below: The Tableking team

(L-R) Warehouse manager Fai, Asian Consultant Shing Fai Chan, Managing Director Justin Herringe, Director Jennifer Herringe.