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The Tableking GUARANTEE of
difference
Tableking Management team

(L-R) Web security manager
Fai, Hong Kong Data Consultant Shing Fai Chan, Managing Director
Justin Herringe, Director Jennifer Herringe.
EXCLUSIVE FRAUD PROTECTION
GUARANTEE
Every order placed
with Tableking not only goes through our banking standards secure checkout but
also for credit card purchasers our systems are linked to other security
checking companies to verify your card against a fraud detection scale. This
score rating advises us on whether to proceed to put through your order or
whether it is a high risk transaction. In short our security protects YOU from
being the victim of identity theft and / or stolen credit card details. In 10
years Tableking has had NO instances of fraud occur to any of its thousands of
customers. We are so satisfied with our security measures and proven award
winning track record if fraud occured from a transaction through our system we
personally guarantee to cover your losses.
Licensed Authorised Merchant
ID#611000162193850
100% EXCLUSIVE CHIP RESISTANT FREE WARRANTIES
We stand by the
supreme quality of EVERY ITEM we sell and we're prepared to put our money where
our mouth is. This is not a manufacturer warranty and is an AUSTRALIAN
DINNERWARE RETAIL EXCLUSIVE OFFER MADE ONLY BY TABLEKING. For the purpose of
this warranty we define Exclusive in so much as Tableking invented this
warranty. Tablekings warranty has served hundreds of customers over the
years and we still remain the original and the best - we don't copy other
peoples marketing concepts.
NORITAKE
WARRANTY
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This warranty is
made available to our private home customers and is not available where the
dinner set is used in either commercial or business application or purchased
by a company or business. It is only available to customers purchasing under a
private name.
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The warranty
does not cover the cost of freightage which shall be charged at a flat $22
which includes GST and transit insurance to cover the replacement item during
transit.
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The warranty covers ANY item in the
pre-packaged dinnerset (it does not include accessories). Pre-packaged dinner
set = 1, 4, 8, 12, etc place settings being dinner plates, salad plates,
cereal bowls, teacup & saucers,B&B butter plates or mugs.
Additional items in packages on top of dinnerset such as servingware
accessories, teaware accessories and other add-ons in our packages are not
covered under this warranty. Only the standard dinner set items are covered.
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Should an item of your dinner set chip (not
break or crack) during the said 2 year period we shall replace it free of
charge. Contact our office via email for further information if
required.
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Items which have been hit hard enough to chip
& crack or crack or break are not covered by our warranty. Claim must be
received during the 24 month period from date of purchase on our systems. Note
: We can not replace items which have been discontinued from production and so
if your pattern is discontinued and not in stock it shall not be covered by
this warranty.
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This offer is available to orders within the
criteria above placed after the 1st March
2011.
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Tableking reserves the right to remove or
change the criteria above at any time - this will not affect orders already in
the system.
ALL OTHER
BRANDS COVERED UNDER OUR WARRANTY
All other dinner set
brands on the Tableking warranty are covered by the same terms as the above
terms for Noritake items but are limited to the time frame specified on the
individual product - generally 6 months.
50% OFF REPLACEMENT
VOUCHER
When purchased
Tableking guarantees that should you break an item during your first 12 months
of purchase we shall replace it for 50% off the stated website price for that
item. This offer is valid for NORITAKE Dinnerware only and only for those
purchasing the voucher at time of ordering. This voucher only covers items in
your order at time of purchasing both your dinnerware order together with your
voucher. To make a claim we shall require a JPEG image sent to us after you have
made initial contact with our office staff to lodge your claim. Discontinued
designs shall not be covered by this voucher unless we have stock at time of
your replacement request. This voucher does not include freight of the
replacement item to you which shall be charged at a flat $22 which includes GST
and transit insurance to cover the replacement item during
transit
100% COMMITMENT TO PRODUCT
EXCELLENCE
At Tableking we only
sell 100% FACTORY FIRST QUALITY TABLE AND DINNERWARE unlike other retailers.
Therefore you can be assured of receiving only the best quality for the best
everyday prices. If any product has escaped the eyes of the factory inspector(s)
and is less than perfect quality advise our office and it shall be replaced
without question.
100% COMMITMENT TO EVERYDAY LOW
PRICES
Tableking guarantees to offer you
the lowest possible prices. If you find an identical item on sale elsewhere
cheaper contact us by us email or phone with the location of the item and
its price. Once verified we shall attempt to price match so you get the best
deal through us every time you shop at Tableking.
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You must contact us prior to
placing your order so we can provide you with a discount code for our checkout
- we do not price match for any orders put through already. We can only match
as low as our cost price (including GST & freight) on an
item.
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We do not price match with
instore retailers, auction websites or classified ads.
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We do not price match for
items not instock with another retailer at time of your
order
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We do not price match for
items which are discontinued or on clearance (eg while stocks
last)
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We do not price match on items
on a limited time sale offer.
100% COMMITMENT TO HELPING YOU LOOK AFTER
YOUR DINNERWARE
We have provided a product care page (link button can be found at
the top menu of any page). If this does not answer your specific questions
please call or email us and we shall help you find the answer.
THE HAND MADE DIFFERENCE
As with all dinnerware slight variations
in colour occur in every batch of glazing made. In the case of hand made
dinnerware such as Burleighware & Denby ALL items can vary in colour depth,
colour strength or tone. Some items may be Deeper in colour, whilst some
lighter. This is caused due to being hand applied glaze, as well as the shaping
of individual pieces, creating thicker glaze in some parts and thinner glaze is
other parts of the piece. Some Denby glazes have been applied to create a
running effect. All Denby glazes are hand applied and so every item is
unique. Burleigh hand applied transfers are all applied indivdually so
although the overall pattern is similar no two items are the same. In
general, variations, differences, glazing depth changes etc are appreciated by
Burleigh and Denby customers world wide for their uniqueness in today's market
when compared to mass produced products. Whilst major differences are not
accepted as within the scope of acceptable e.g. - Bright Blue versus Purple
or Soft green versus Olive, differences in colour, texture, transfer
pattern etc are part of the collectible beauty of Burleigh and Denby
wares. In the case of a major difference such as above, this could
have been a manufacturing fault in which case contact us via email.
NORITAKE OFFICIAL
REFERENCE
Tableking formally China Locators official reference
from Noritake Australia.

DENBY OFFICIAL
REFERENCE

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