Below is an estimation guide for transit time periods.
Packing delays – We are presently running on a skeleton staff in our warehouse due to workplace distancing requirements. please allow 5 working days for us to pack your order.
Transit delays. Australian courier networks are experiencing severe delays in the transit of goods due to extreme delivery volumes. We have adjusted the time periods below as a guide for delivery. Please allow for the below times when placing your order.
Approx. 2 – 5 working days:
Approx. 4 – 6 working days:
Approx. 7 – 14 working days (average 10 days ):
Allow 14 – 20 working days for the below destinations as they are onforwarded through subcontractor companies.
We do not deliver to Island destinations. Australia Mainland and Tasmania only.
We reserve the right to cancel and refund an order where the cost of freight is beyond reasonable for the order to be completed.
Tableking offers a fixed priced shipping fee for all orders, regardless of the size of your order. This fixed fee includes transit insurance, covering the item for breakage or loss during transit. There are no sneaky additional delivery fees in our checkout – just one flat delivery charge.
*Regional customers please note that due to the high shipping costs we reserve the right to cancel any order where the costs in freight are excessive compared to the order value.
All orders through Tableking are sent via door to door courier, not by Australia Post. Do not provide a parcel locker or PO Box as a delivery address as our couriers do not deliver to them. if you provide a parcel locker or PO box as the address your order shall be placed on hold. We offer delivery to Parcel Connect locations. This allows you to pick up your parcel after-hours or on the weekends at a location close to you. All that is required is a form of identification. Click here to view Parcel Connect Locations
If you are not able to sign for your parcel in the day we can send your order to a Parcel Connect location. Parcel Connect is a handy service and often allows you to pick up your parcel on the weekend, or sometimes in the evenings. Parcel Connect locations include local supermarkets, newsagents and more. Keep an eye out on your tracking details to see when it has been delivered to the Parcel Connect location. Click here to see all the locations
Speed up your delivery by giving us the information we need. When you place your order we require your name or the name of the person receiving the goods. We require an address including a business name if being delivered to a business address. We require a phone number in case Tableking or the courier have to contact you. We require any instructions if your address is difficult to find or locate especially if the address is located in a new suburb or estate.
All orders through Tableking are sent via door to door courier NOT by Australia Post. All items require a signature at time of delivery being left.
EVERY Tableking delivery is completely insured for the total value of the items despatched and insurance coverage includes loss and damage during transit. In the unlikely event you receive a broken item contact our office via the contact us page within 3 working days of signing for the goods so we can arrange for a replacement.
If your product is on backorder it means it is not currently in stock, however is on order to arrive in our warehouse soon. This may simply mean a delay of 48 hours before your order is dispatched. For an estimate of time please contact our office via email. Backorders are secured against stock coming in. We do not refund on a backorder item purchased. The reason a refund is not available is because we may have limited stock coming and your purchase has been allocated out of the incoming inventory preventing others from buying it.
If you have received broken or damaged items in your order please read below prior to submitting your claim
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