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Tableking

Terms and Conditions

1. Introduction

The website https://www.tableking.com.au  (the “website”) is owned and managed by Herringe Antoun Partnership (ABN 60808305477) (t/as Tableking, Tableking Australia and www.tableking.com.au “we”, “our”, “us” or the “Company”) of 180 Main Rd, Speers Point NSW  2283 c/ David OBrien and Associates Registered Accountants.  The company includes representatives, related parties, partners, employees, advertisers, co-branders.

In its operation of the company, Tableking offers premium quality homewares for sale in its own right.  The by us or by a third party seller and the legal relationship of ‘buyer’ and ‘seller’ shall be between you and Tableking solely.

The Terms and Conditions outlined govern the supply of any product ordered by you on the Tableking website. Placing an order for any product physical or digital, you agree to be legally bound by said Terms and Conditions.

Terms of Reference – Terms and Conditions:

2. Ordering and Cancellation

You must be over 18 years of age to place an order on the Tableking website.  The credit card, debit card, PayPal Account or AfterPay account you choose for payment must be in your name.

You accept that our Fraud prevention team may contact you for an email image of a driver’s license bearing the same name as the credit card being used.  Alternatively at the point of contact if you do not have a license we are happy to accept a photo image of a utility bill.  This si for your protection as the card holder and also ours.  Your private information is destroyed after being verified and is not shared with any person other than Tableking.

You agree that advertising on the internet is not in live time.  As a result, you accept that the advertised price on the Tableking website may differ from a third party advertisement for and on behalf of Tableking due to the time it may take the Third party to update their Datafeed of products. You accept and acknowledge that the price displayed on the product page of the Tableking website is the final price, and the product page shall also show the freight for the item you are looking to purchase.

You acknowledge automatically by using our website that you allow Tableking to record your IP address (device ID).

You agree to pay for your purchase by supplying card details where requested or checking out using PayPal or AfterPay third party gateways. Funds must clear before releasing of any goods.

You acknowledge by using a credit or debit card that you are the legal owner of said card.

In the event of an inventory error or an item is unavailable we shall contact you to advise of options available.  This shall be opportunity to place the item on backorder or receive a full refund. We work hard to ensure our inventory is accurate, so this is rarely a problem. You being the user of the website accept that by use of the Tableking website that this may occur and that in such event the offer of refund or backorder shall be adequate solution and remedy.

In the unlikely event, you purchase and receive an item which has been inaccurately described on the website we shall happily pay for all costs associated with the items return and offer a full refund for all your out of pocket expenses.  You acknowledge that this would be an unintentional error by Tableking data entry.

In the event where an item, product or package deal is priced incorrectly we shall offer the following as compensation, and such compensation shall be satisfactory to you the user of the Tableking website.  You as our customer can choose ONE the following alternatives in such instance. You further accept that solely by your use of the Tableking website that one of the below options shall satisfy you for compensation and seek no further remedy.

We monitor our pricing very stringently and provide confidence the above circumstance should not occur.   If the incorrect pricing is due to a computer programming failure which renders sitewide pricing issues you accept no compensation shall be offered as this is an unforeseeable circumstance.

If you have placed an order on the Tableking website, this may be cancelled without any fees being incurred as long as we are instructed to cancel the order on the same day via email using our contact us page.  If you choose to cancel an order other than the day of placement but prior to it leaving our warehouse this shall be treated as a change of mind, and credit shall be issued to the value of your complete order including the freightage.

3. Delivery

Tableking uses Door to Door couriers to deliver your parcel. Our couriers are not associated or affiliated with Australia Post, and therefore you agree to provide a delivery address where a courier can effect delivery between business days (excluding Public Holidays).

You also agree that we do not deliver to Parcel Lockers.  To assist speedy delivery of your goods, please provide accurate delivery details including any notes which may assist the courier in locating your property.

4. Returns and Refund Policy

Return Policy – Change of Mind:

  • Tableking offers a 30-day change of mind policy.  Should an item not be what you thought it would be then we shall happily provide you a credit on its return.  Goods being returned must be authorised by our office so please contact us before returning any item.
  • A restocking charge shall be applied to all returns.  This charge is $10 per order returned or part thereof and is deducted from your credit. This is a legally charged fee and is in compliance with Federal Consumer Codes of Practice
  • The returned item value of credit (less fee) shall be calculated at the value of the item you purchased based on your original invoice price not the item price on the website when returned.  You shall only receive credit for the value as aforementioned of the item(s) purchased less a $10 restocking fee.
  • The restocking fee is payable regardless of what payment method you have elected to use for your original purchase.
  • No credit or compensation shall be offered for the costs associated with a return the item(s) unless agreed in writing with our management.
  • ALL items being returned must be in AS NEW condition – unused and in original packaging.
  • ALL return freight and insurance costs are covered by you unless in the case where we accept the costs in writing.
  • In the case where an item is in sealed plastic or vacuum sealed plastic, it must remain sealed and unopened on its return

Return Policy – Faulty Goods:

  • Please choose carefully – we do not accept an item is faulty or defective if the colour is slightly darker, lighter than the image on your screen.  This is also not considered as misrepresentation of the product.  All computer monitors have a slightly different colour and brightness and our images represent the product as best as possible.  It is always a good idea to know what you are buying prior to purchasing online at any store.  Unless our image shows for example a Red Plate and you receive a bright Pink one, then a ‘burnt coloured’ red plate is a red plate sorry. An off white plate can also be considered creamy, slightly cream, not pure white etc.
  • In the case of a faulty item it shall be replaced with an identical item for you as quickly as possible – DO NOT return a faulty item without speaking to us first
  • In the case where the item is not as described on the website, we shall refund your money in full on receipt of the returned item. For example if you receive a 300ml coffee mug but the description states 400ml.
  • If you have a fault with your KitchenAid item, we will organise return to Tableking, repair with KitchenAid and the return of your KitchenAid appliance.

Breakage on Arrival

At Tableking we have a good record for the safe arrival of fragile goods. However if on arrival your products are broken, chipped, cracked etc please contact us within 72 hours of your order being received, and we will organise a replacement.

Conditions:

  • Please check all contents of your order with 72 hours of receiving your parcel.

Thank you for choosing Tableking for your future purchase, and we look forward to serving you with Fast Service, Professional Product Knowledge and Advice as we have for tens of thousands of customers since 1999.

 

 

 

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